You have the right to return or exchange your product, regardless of your reason, within 14 days from receiving the product, provided they are in their original condition—unworn, unwashed, and in the original Sea You Soon packaging, with all tags attached. Returns are at the customer’s expense, as our packages do not include a return label. The original shipping cost will not be refunded. Please ensure your return is sent via registered mail, as you are responsible for it until it reaches us. When handing in your return to your postal agent, you will receive a delivery receipt, which we ask you to keep until you have received confirmation from us.
Returns should be sent to:
Sea You Soon G.P.
46 Asklipiou Str, 17564, Paleo Faliro, Greece
Tel: +30 210 9838265
Sale and promotional items are strictly final sale and cannot be returned for credit or refund. Orders placed using the sealover10 code are eligible for a refund. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Items that have been damaged due to incorrect garment care or general wear are not considered faulty.
Your return will generally be processed within 5 business days of receiving your item. Refunds will be issued to your original payment method.
FAULTY ITEMS
If you believe your item is faulty, please contact the store or wholesaler where it was purchased. If you bought it through our online store, email [email protected] with images of the issue, a detailed explanation of how the item has been worn, washed, and cared for, and your order number. In some cases, we may need to receive the item before an outcome can be reached. Items that show signs of fair wear and tear, misuse, or failure to follow care instructions will not be classified as faulty.
UNCOLLECTED PACKAGES
If your order is returned to sender due to failed delivery attempts or refusal to accept the parcel, a return-to-sender fee will be deducted from your refund. For local orders within Greece, this fee is €5, while for international orders, the fee is €20. If you wish to have the order resent, an additional shipping fee will apply.
For further assistance, contact us at [email protected].